Speakers presentations 2010
General Info
Event Location
Sponsors
Partners
Conference
Speakers
Speaker's presentations
Expo
Exhibitors
Call Center Directory ®
Contact Center Awards ®
REGISTRATION
Press Info
Media Partners
Photo Gallery
Testimonials
Event Evolution 2005-2008
Speakers presentations:
Call Center Reports -
Razvan Iliescu
CLIENT-construirea unei relatii de succes -
Cristian Nicoara
Contact Center meets travel & tourism industry -
Carita Vallinkoski
Finance & Accounting Outsourcing in Romania -
Raluca Partenie Vasiu
First Call Resolution -
Marcela Stoica
How to transform a contact center into a Marketing Tool -
Monica Sora
Leading Communications -
Dan Mazilu
Multimedia Contact Centers -
George Suciu
Pricing Strategies for Contact Centers -
Marian Raianu
Trends,cycles and predictions -
Eduard Merk
Workforce & Performance Management with a human touch -
Cagatay Turan
From service to sales -
Aneta Dan
Sponsors & Partners
Speakers
Anca Alexe
Senior Consultant Customer Care
Service, Quality, Processes
Exhibitors
Media Partners
