Teleopti CCC Workforce and Performance Management with a Human Touch
Cagatay Turan
Channel Manager

Highlights of the presentation:
Introduction
Why WFM is important
- a case study and results
Teleopti CCC
- how we can help you improve

Leading communications
Dan Mazilu
General Manager

Highlights of the presentation:
MEDIATEL company description
New technologies for Call Center benefits
Architectures and prices
Q&A

Intelligent multimedia call-center with Invision Workforce Management
George Suciu
General Manager

Highlights of the presentation:
contact center hardware & software
call recording
quality monitoring
headset ergonomy
workforce management
CTI

The more you're on the phone, the more you need statistics
Razvan Iliescu
President and CEO

Highlights of the presentation:
About CCR – Call Center Reports

Pricing strategies for Contact Centers
Marian Raianu
Global Business Development

Highlights of the presentation:
Business Fundamentals: - Pricing Philosophy (Profitability Increase & Market share)
- Reporting (P&L, Balance Sheet, CAPEX, Cash flow )

Cost
- Revenue Expenditure vs Capital
- Expenditure
- Sources of cost data
- Cost unit

Pricing
- Single vs Multiple Service Firms
- Pricing Principles

A successful journey: Contact Center meets travel& tourism industry
Carita Vallinkoski
Expansion Management

Highlights of the presentation:
About CCC
What makes us special
Best Case practice – examples from the Tourism industry
People management

From Service to Sales
Aneta Dan
Call Center Director

Highlights of the presentation:
Increasing  direct  sales by  phone
Enhancing the customer experience
Improving staff-customer relationship

C.L.I.E.N.T – The premises of a successful collaboration
Cristian Nicoara
Consultant

Highlights of the presentation:
Who is HILT TRAINING?
The C.L.I.E.N.T concept
Influencing customer loyalty through positive actions.

How to transform a call center into a marketing tool
Monica Sora


Highlights of the presentation:
Ingredients of a call center
Call Center- an expense or an investment?
Which strategies are used in crisis?
What is the difference between a call center and customer care concept?

Razvan Capatana
Managing Partner

Highlights of the presentation: